We're open - Welcome on board!

UPDATED: Sunday 5 July 2020

As we are a family run business, we are doing our absolute best to keep yours and our families as safe as possible, whilst still offering a cruise full of fun!  Due to covid-19 we have had to make some adjustments in how we operate, please see below.

Our adjustments include: 

  • New Rules and Regulations have been implemented to allow our boats to operate safely

  • All crew have completed updated training specifically for covid.

  • Perspex booths have been erected for extra safety on board the vessels.

  • A comprehensive risk assessment specifically related to covid has been implemented.

  • We have a nominated health and safety crew member in charge of checks. 

  • We have incorporated advice from Government, Health & Safety Advisers, CRT, Her Majesty's Coast Guard and UK Hospitality to ensure the highest standards of health and safety.

I hope that the approach which we have taken gives you confidence when returning to cruise with us.

We look forward to seeing you soon,

 

Elle-Mercedes C.

General Manager 

We're open - Welcome on board!

UPDATED: Tuesday 11th August 2020

As we are a family run business, we are doing our absolute best to keep yours and our families as safe as possible, whilst still offering a cruise full of fun!  Due to covid-19 and local lock-downs, we have had to make some adjustments in how we operate... please see below.

Our adjustments include: 

  • New Rules and Regulations have been implemented to allow our boats to operate safely

  • All crew have completed updated training specifically for covid.

  • Perspex booths have been erected for extra safety on board the vessels.

  • A comprehensive risk assessment specifically related to covid has been implemented.

  • We have a nominated health and safety crew member in charge of checks. 

  • We have incorporated advice from Government, Health & Safety Advisers, CRT, Her Majesty's Coast Guard and UK Hospitality to ensure the highest standards of health and safety.

I hope that the approach which we have taken gives you confidence when returning to cruise with us.

We look forward to seeing you soon,

 

Elle-Mercedes C.

General Manager 

Frequently asked questions

Covid-19

When will you be cruising again?


Kittywake & Elleswake will begin cruising from Friday 17th July 2020 all cruises will have measures in place to ensure the safety of passengers and crew against Covid-19 these changes can be found under our Covid-19 page.




How are you prepared for Cruising during covid?


Covid-19 specific risk assessments have been completed Covid-19 control measures, have been undertaken and agreed on with all of our relevant govening bodies Operating procedures have been reviewed and amended, as appropriate. All guests are required to sanitise or wash their hands when boarding the boats Hand Sanitisers will be provided for guests and crew Crew will be required to wear Face coverings at all times and gloves when neccesary Crew have completed extra training specifically for Covid-19 Signage will be placed around the boats Numbers for vessels have been reduced (Elleswake Max 28) (Kittywake Max 20) Perspex booths have been created for extra protection as well as perspex around the bar. Queus will not be allowed for the bar or toilets etc and Crew will enforce this All guests must use a face covering when initially boarding the boats We strongly advice the use of face coverings in main areas of the boat (highlighted red in below image) Only 2 people maximum will be allowed to the bar at any time.




Do me and my guests have to wear masks?


Masks/ Face coverings are required when boarding and disembarking the vessel. Although it is personal preference when on board, we do strongly advise the use of masks/ face coverings in the main areas of the boat. (marked in red)




Can I still order at the bar?


Yes, however, - Customers may not remain at the bar, once they have ordered and paid – they should return to their group - There will be a limit of 2 people ordering from the bar at any given time - Queuing will not be allowed - anyone wanting to visit the bar will need to stay with their group, until there is space at the bar to be served (MAX 2 people at the bar)




Can I pay cash or Just card?


We ask that customers edevour to pay by card as much as possible however, we are still accepting cash payments.




Can we have a DJ?


Yes. DJ's are still allowed on board however, music will need to be kept at a low volume as stated by government guidelines and this will reduce your guest numbers to a maximum of 28 on Elleswake and 20 on Kittywake, as the DJ will take one booth. Karaoke, is not currently available due to government guidlines.




Can we have Karaoke and/ or Live entertainment?


Due to the current Government guidlines Karaoke and live entertainment such as singers and impersonators are not allowed, however DJ's are still available in compliance with government guidlines.




Can we have food on board?


Food that can be served from the boat Galley is currently available such as: Afternoon Tea, Hot-Pot, Pizza, Pie, Peas & Gravy, Cream Tea. Buffets are not currently allowed on board to avoid crowding/ queueing




Can Face Coverings/ masks be purchased on board?


Yes. Face Coverings can be purchased from the boats and although it is personal preference once on board, we do require all guests to wear a face covering when boarding and disembarking the vessel.




What do you class as a face covering instead of a mask?


A face covering is anything that covers your mouth and nose while allowing you to breathe comfortably. It can be as simple as a scarf or bandana that ties behind your head. The below are also accepted a scarf a bandana a handkerchief




How will you collect information for the NHS Test & Trace?


The government has asked pubs and other hospitality venues, to collect and maintain records of customers. This is so that NHS Test and Trace can identify and inform those who may have been exposed to COVID-19. Upon booking a cruise with Kittywake Cruises we will require the following information (this is the same information as you already provide when making a booking). Name Contact phone number




How will you enforce or publicise government advice?


It is our responsibility to make customers aware of guidelines, but it is not our responsibility to enforce them. All customers have a responsibility to themselves and others around them to practice these guidlines and so on board there will be signage to enforce these guidlines.




Will you provide PPE for staff?


Yes. Staff are required to wear face coverings thoughout the duration of work and gloves when it is deemed necesary, eye protection will be available for staff although they will not be mandatory




Will you provide hand Sanitisers for staff and customers?


Yes. There will be hand sanitiser on board for the use of guests and crew. All guests will be required to Sanitise or wash their hands when boarding/ disembarking the boats.




How will you keep the boats clean?


Boats wil be deep cleaned/ disinfected before and after every single cruise and we have alloted a 2 hour time gap between cruises to ensure this. Crew will continue to regularly check/ clean the bathrooms and saloon on board




What measures have you taken to ensure safety to customers?


Protective perspex screens have been errected to assist social distancing. Signage will be placed around the boats with reminders of rules and regulations When boarding/ disembarking, all guests will be required to wear a face mask and wash/ sanitise their hands. Hand-sanitiser will be available to all guests and crew. There will be deep cleaning of the boats regularly. Tables will be clear of all marketing material. Additional emphasis will be placed on serving drinks by holding the base of the glass.





 
 

Boathouse under Pier 1 building, wigan Pier

Wallgate

Wigan

WN3 4EU

England 

United Kingdom

Tel: 01942-836885

Mob: 07850-562043

Bookings@Kittywake.co.uk

Office / Phone Hours - 

Monday: 9am - 5:30pm

Tuesday: 9am- 5:30pm

Wednesday: 1pm-6pm

Thursday: 9am-5:30pm

Friday: 9am - 1:10pm

Saturday & Sunday: Closed

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