We're open - Business as usual!
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UPDATED: Saturday 11th December 2021
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​As you may know, government Covid regulations are changing in the next few days due to the new Omicron Variant. We would like to assure all of our customers that due to us being a small venue of less than 500 people all of our cruises (both Public & Private) will be going ahead as planned without any change!
We will continue to maintain our high standards of Covid compliance and will be implementing daily LFT tests for all crew when due on shift.
The regulations still require that anyone experiencing Covid symptoms or having had close contact with someone who could be infected with the omicron variant do not attend social gatherings, although cruises/tickets are non-refundable except in the event of WPBLtd cancelling the cruise, we would like to reassure customers that anyone missing a cruise due to Covid self isolation wpb would like to offer the following options as a gesture of goodwill to our loyal customers.
1. Transfer their ticket/ tickets to another person or people
2. Request a voucher to the amount of monies paid to carry forward into the new year and redeem against any public or private cruise
For the above we would ask that you inform us of the cancellation at the earliest opportunity in writing via email.
We will be monitoring rules and regulations closely over the coming months and if anything changes then we will inform out customers appropriately
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We look forward to seeing you soon,
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Elle-Mercedes C.
General Manager
We're open - Welcome on board!
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UPDATED: Wednesday 6th October 2021
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As we are a family run business, we always do our absolute best to keep yours and our families as safe as possible, whilst still offering a cruise full of fun!
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Our adjustments include:
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Masks are no longer required, however guests and staff are welcome to wear face coverings if they prefer.
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Dance, Dance! Social Distancing is no longer required.
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QR Codes are available to log your visit
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All crew conduct regular covid testing
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If you have covid symptoms please do not attend.
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All crew have completed updated training specifically for covid.
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Although no longer required - Perspex booths have been erected for extra safety on board the vessels.
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A comprehensive risk assessment specifically related to covid has been implemented.
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We have a nominated health and safety crew member in charge of checks.
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We have incorporated advice from Government, Health & Safety Advisers, CRT, Her Majesty's Coast Guard and UK Hospitality to ensure the highest standards of health and safety.
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I hope that the approach which we have taken gives you confidence when returning to cruise with us.
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We look forward to seeing you soon,
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Elle-Mercedes C.
General Manager
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Do I have to be vaccinated to cruise with you?NO! Everyone is welcome vaccinated or unvaccinate we respect everyones choice.
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Can we have Karaoke and/ or Live entertainment?YES! All DJ's, Karaoke, Singers, magicians and other live acts are now all available to be booked
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Do I need to have my covid passport?No. You do not need a covid passport to cruise with us, everyone is welcome.
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Can we have a DJ?Yes.
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Do me and my guests have to wear masks?NO but you are welcome to if you prefer
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Can I still order at the bar?Yes, you are welcome to prop up the bar during your cruise
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How will you collect information for the NHS Test & Trace?The government has asked pubs and other hospitality venues, to collect and maintain records of customers. This is so that NHS Test and Trace can identify and inform those who may have been exposed to COVID-19. Upon booking a cruise with Kittywake Cruises we will require the following information (this is the same information as you already provide when making a booking). Name Contact phone number Address Email
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When will you be cruising again?Now! We are up and cruising so BOOK NOW
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Can I pay cash or Just card?We ask that customers edevour to pay by card as much as possible however, we are still accepting cash payments.
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Can we have food on board?YES
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Can Face Coverings/ masks be purchased on board?Yes. Face Coverings can be purchased from the boats, if you or your guests would like to wear one
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Will you provide PPE for staff?Yes. Staff are not required to wear any PPE however, we do have PPE available incase they would prefer to wear it.
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Will you provide hand Sanitisers for staff and customers?Yes. There will be hand sanitiser on board for the use of guests and crew. All guests will be required to Sanitise or wash their hands when boarding/ disembarking the boats.
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How will you keep the boats clean?Boats wil be deep cleaned/ disinfected before and after every single cruise and we have alloted a 2 hour time gap between cruises to ensure this. Crew will continue to regularly check/ clean the bathrooms and saloon on board
